Why Mobile Key is the Must Have Tech for Hotels
Mobile key is a revolutionary technology that is transforming the Hospitality Industry. With the rise of contactless solutions, hotels are investing in mobile key technology to improve the guest experience and streamline operations. Mobile key technology is a game-changer for the Hospitality Industry, offering a contactless, convenient, and streamlined solution for guests. By investing in mobile key, hotels can improve the guest experience, streamline operations, and gain a competitive advantage in the market. As travelers continues to embrace digital solutions, mobile key technology is set to become a must-have for hotels looking to stay ahead of the curve.
What is Mobile Key?
Mobile key is a digital key that allows guests to access their hotel room and other areas of the hotel using their smartphone instead of a traditional physical key card. The technology works by sending a secure digital key to the guest’s smartphone, which they can then use to unlock their room door. Mobile key technology uses Near Field Communication (NFC) or Bluetooth Low Energy (BLE) to communicate between the guest’s smartphone and the hotel’s door lock. NFC and BLE are both secure wireless communication protocols that are widely used in mobile devices.
Hotels can use mobile key technology in a variety of ways to improve the guest experience and streamline operations. The most common use of mobile key technology is to provide guests with digital access to their room. Instead of using a physical key card, guests can simply use their smartphone to unlock their room door. Guests can also use mobile key to access elevators, conference rooms, the hotel gym and other areas of the hotel. This eliminates the need for guests to carry around a physical key card and can help reduce the risk of lost or stolen keys.
Mobile key technology can also be used to provide guests with a contactless check-in experience. Today’s guests crave convenience and mobile key provides that by enabling guests to check-in using their smartphone, receive their digital key, and go straight to their room without having to stop by the front desk. This saves guests time by removing the need to wait in line and fill out paperwork, guests can arrive at the hotel and begin their stay.
How Does Mobile Key Work?
Mobile key technology provides a secure and convenient way for guests to access their hotel room and other hotel facilities by using their smartphones. By eliminating the need for physical key cards, mobile key technology can improve the guest experience, streamline operations, and reduce the risk of lost or stolen keys. Mobile key technology uses a digital key to grant guests’ access to their hotel room using their smartphone instead of a physical key card. Here is a brief overview of how mobile key technology works:
Guest Downloads Mobile App
To use mobile key technology, guests must first download the hotel’s mobile app onto their smartphone.
Guest Requests Digital Key
Once the guest has downloaded the mobile app, they can request a digital key for their hotel room. The hotel will then send a secure digital key to the guest’s smartphone.
Smartphone Communicates with Door Lock
When the guest arrives at their hotel room, they can use their smartphone to communicate with the door lock. The smartphone and the door lock use Near Field Communication (NFC) or Bluetooth Low Energy (BLE) to communicate with each other.
Door Lock Authenticates Digital Key
The door lock authenticates the digital key to ensure that it is valid and that the guest has permission to access the room.
Door Lock Unlocks
If the digital key is valid, the door lock will unlock, allowing the guest to enter their room.
Digital Key Expires
Once the guest has entered their room, the digital key will expire. This helps to ensure that only authorized individuals have access to the room.
Why Should Hotels Invest in Mobile Key?
Contactless Solution
Since the ongoing pandemic, contactless solutions have become more important than ever. Mobile key technology provides a contactless solution for guests to access their hotel room without having to touch a physical key card. This not only reduces the risk of transmission but also provides guests with a sense of security and peace of mind.
Improved Guest Experience
Mobile key technology offers a more convenient and seamless experience for guests. Guests can check-in, access their room, and check-out using their smartphone, eliminating the need for long check-in queues and physical key cards. This also allows guests to bypass the front desk and go straight to their room, saving time and hassle.
Streamlined Operations
Mobile key technology can help streamline hotel operations by reducing the workload of front desk staff. With guests using their smartphone to access their room, front desk staff can focus on other tasks such as providing personalized service and addressing guest concerns. This can lead to increased efficiency and cost savings for the hotel.
Competitive Advantage
Investing in mobile key technology can give hotels a competitive advantage in the market. Guests are increasingly looking for innovative and convenient solutions, and hotels that offer mobile key technology can differentiate themselves from their competitors. This can lead to increased guest satisfaction, loyalty, and positive reviews.
Mobile key technology offers hotels a range of opportunities to enhance the guest experience and improve operations. By investing in mobile key technology, hotels can provide guests with a more convenient and personalized experience while also gaining a competitive edge in the market.